BS ISO 37500 pdf download

BS ISO 37500 pdf download Guidance on outsourcing
Scope
This International Standard covers the main phases, processes and governance aspects of outsourcingindependent of size and sectors of industry and commerce. lt is intended to provide a good foundationto enable organizations to enter into, and continue to sustain, successful outsourcing arrangementsthroughout the contractual period.
ThisInternational Standard gives guidance on:
good outsourcing governance for the mutual benefit of client and provider;lexibility of outsourcing arrangements, accommodating changing business requirements;identifying risks involved with outsourcing;
enabling mutually beneficial collaborative relationships
This International Standard can be tailored and extended to industry-specific needs to accommodateinternational, national and local laws and regulations (including those related to the environmentlabour, health and safety), the size of the outsourcing arrangement and the type of industry sector.
This International Standard recognizes that the various stakeholders act separately in some phasesof the outsourcing life cycle and together in others. lt is not possible to exclusively allocate processeswithin the outsourcing life cycle to either client or provider. For each outsourcing arrangement, processand tailored by the user.responsibility is intended to be interpreted accordingly
This International Standard is intended to relate to anv outsourcing relationship, whether outsourcinfor the first time or not, using a single-provider or multi-provider model, or draft agreements based onservices or outcomes. Processes mentioned in this lnternational Standard are intended to be tailored tofit the outsourcing strategy and maturity of the client and provider organizations.
This International Standard is intended to be used by outsourcing clients, providers and practitionerssuch as:
decision makers and their empowered representatives;
all stakeholders engaged in facilitating the creation and/or management of outsourcingarrangements;
staff at all levels of experience in outsourcing.
Normative references
There are no normative references.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.3.1baseline
agreed reference value or set of values which can be derived from past experience, often used forcomparing with ongoing performance data, values and/or outcomes
3.2
business case
structured proposal for business improvement that functions as a decision package for decision-makers
Note1toentry:Thebusinesscaseshouldexplainwhyoutsourcingisrequiredforthebusinessandwhattheproduct or service is going to be. It should include an outline of the return on investment (ROI), or a cost/benefit analysis, the performance characteristics, major project risks and the opportunities. The business case addresses, at a high level, the business needs that the outsourcing project seeks to meet. It includes the reasons for outsourcing, the expected business benefits, the options considered with reasons for rejecting or carrying forward each option, the expected costs of the outsourcing project, a gap analysis and the expected risks.